Privacy Policy

Introduction

fleetwyten is committed to protecting the privacy and security of personal information entrusted to us by our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in connection with our luxury vehicle arrangement services in Singapore.

By engaging our services or using our website, you consent to the collection and use of your information as described in this policy. We handle all personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and related regulations.

For questions or concerns regarding this Privacy Policy or our data practices, please contact us at [email protected]

Information We Collect

We collect and process the following categories of personal information:

Personal Identification Information

Full name, contact details including telephone numbers and email addresses, physical address, date of birth, and government-issued identification details as required for vehicle arrangements and insurance purposes.

Financial Information

Payment card details, billing address, and transaction history related to our services. Financial information is processed through secure payment service providers and we do not store complete payment card details on our systems.

Driving and Licence Information

Valid driving licence details, licence history, and related documentation required to verify eligibility for vehicle arrangements.

Service Preferences

Vehicle preferences, scheduling requirements, communication preferences, special requests, and feedback provided during or after service arrangements.

Technical Information

When you visit our website, we may collect IP addresses, browser type, device information, and usage data through cookies and similar technologies as detailed in our Cookie Policy.

How We Use Your Information

We process personal data for the following purposes:

Service Delivery

To arrange and deliver luxury vehicle services including booking confirmation, vehicle preparation, handover coordination, and ongoing support throughout the arrangement period.

Insurance and Compliance

To obtain and maintain insurance coverage, verify driving credentials, comply with legal requirements, and fulfill obligations under Singapore law and industry regulations.

Client Communication

To communicate about bookings, respond to inquiries, provide service updates, and maintain ongoing client relationships through your preferred communication channels.

Service Improvement

To analyze service usage, understand client preferences, improve our offerings, and enhance the overall client experience based on feedback and observed patterns.

Legal Basis for Processing

We process personal data based on: contractual necessity for service delivery, legal compliance with Singapore regulations, legitimate business interests in maintaining and improving our services, and your explicit consent where required by law.

Data Sharing and Disclosure

We share personal information only in the following circumstances:

Service Providers

We engage third-party service providers for insurance processing, payment handling, vehicle maintenance, roadside assistance, and technology infrastructure. These providers are bound by confidentiality obligations and may access personal data only as necessary to perform their functions.

Insurance Partners

Personal information is shared with insurance providers to obtain coverage and process claims. This includes driving history, identification details, and information relevant to specific arrangements.

Legal Requirements

We may disclose information when required by Singapore law, court order, government request, or to protect our legal rights and interests or those of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity subject to the same privacy protections outlined in this policy.

Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction:

All personal data is stored on secure servers with restricted access limited to authorized personnel. Data transmission is encrypted using industry-standard protocols. Payment information is processed through PCI DSS compliant payment service providers. We maintain regular security assessments and update protection measures as needed.

Physical documents containing personal information are stored in secure facilities with controlled access. Our team receives training on data protection responsibilities and confidentiality requirements.

While we employ robust security measures, no system is entirely secure. We cannot guarantee absolute security of information transmitted over the internet or stored on our systems.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

Active client information is retained while you maintain a relationship with us and for a reasonable period thereafter to address any questions or concerns. Financial records and transaction data are retained in accordance with Singapore tax and accounting requirements, typically seven years from the date of transaction.

Insurance-related information is retained as required by insurance providers and regulatory obligations. Marketing communication preferences are maintained until you request removal or update your preferences.

Upon request for data deletion, we will remove personal information from active systems while retaining copies as required by law or legitimate business interests such as dispute resolution or regulatory compliance.

Your Rights

Under Singapore's Personal Data Protection Act, you have the following rights regarding your personal information:

Access and Correction

You may request access to your personal data held by us and request corrections to inaccurate or incomplete information.

Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.

Data Portability

You may request a copy of your personal data in a structured, commonly used format for transfer to another service provider.

Objection to Processing

You may object to processing of your personal data for marketing purposes or when processing is based on legitimate interests.

Exercising Your Rights

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days and may require identity verification before processing requests.

Cookies and Tracking

We use cookies and similar technologies to enhance website functionality and analyze usage patterns. For detailed information about our cookie practices, please review our Cookie Policy.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If we become aware of inadvertent collection of information from individuals under 18, we will delete such information promptly.

International Data Transfers

Personal data is primarily stored and processed within Singapore. In limited circumstances, data may be transferred to service providers located outside Singapore, such as cloud storage providers or specialized technology services.

When transferring data internationally, we ensure appropriate safeguards are in place through contractual protections, adequacy decisions, or other lawful transfer mechanisms as required by Singapore data protection law.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will notify you through prominent notice on our website or direct communication to your registered email address.

The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact:

Supervisory Authority

If you have concerns about our data handling practices that we have not adequately addressed, you have the right to lodge a complaint with the Personal Data Protection Commission of Singapore (PDPC). Contact information and complaint procedures are available at the PDPC website.